Shipping policy
Last updated: 5/18/2026
This Shipping & Delivery Policy applies to orders placed with **SEESE PRO**, operated by **YES OR NO**, United Arab Emirates.
We ship orders to customers in multiple countries using international and local fulfillment partners and shipping carriers.
Delivery estimates are provided in good faith based on typical carrier performance. Unless expressly stated otherwise, estimated delivery dates are estimates rather than guaranteed delivery dates.
Nothing in this Policy limits any consumer right that cannot legally be excluded under applicable law.
## 1. Order Processing
Most orders are prepared for shipment within approximately **1–3 business days** after successful payment and order verification.
Processing may include:
* Payment verification.
* Fraud and security screening.
* Order verification.
* Inventory allocation.
* Picking and packing.
* Quality-control procedures.
* Preparation of shipping documentation.
Processing may take longer during periods of unusually high demand, promotional events, public holidays, inventory transfers, security reviews, or other exceptional circumstances.
Processing time is separate from shipping transit time.
## 2. Estimated Delivery Times
Delivery times vary depending on destination, product availability, fulfillment location, shipping route, carrier, customs procedures, and local delivery conditions.
The estimated delivery timeframe shown on the product page, checkout, order confirmation, or tracking page should be treated as an **estimated timeframe unless we expressly identify a delivery date as guaranteed**.
International orders may be fulfilled through different warehouses and logistics networks depending on inventory availability and destination.
A product may therefore be shipped internationally even when the final delivery is completed by a domestic or local carrier.
Where applicable consumer law requires delivery within a specific period, those mandatory requirements remain unaffected.
## 3. Delivery Estimates Are Not Guarantees
Unless expressly identified by us as a guaranteed delivery service, estimated shipping or delivery times are not guaranteed arrival dates.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
* Customs processing or inspections.
* Carrier security screening.
* Transportation disruptions.
* Weather conditions or natural events.
* Public holidays.
* Local carrier delays.
* High-volume shipping periods.
* Incorrect or incomplete delivery information.
* Remote-area delivery conditions.
* Import or customs procedures.
* Temporary carrier routing changes.
* Events affecting international transportation networks.
We will comply with any mandatory delivery obligations imposed by applicable consumer law.
## 4. Tracking Information
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking updates are generated by shipping carriers and logistics providers and may not always appear immediately or update continuously.
Temporary periods without a tracking update do not necessarily mean that a shipment is lost.
International shipments may also receive a different tracking number when transferred to a local last-mile delivery carrier.
Customers can monitor available shipment information through the **Track Your Order** page on our website.
## 5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
* Recipient name.
* Street and house/building number.
* Apartment or unit number where applicable.
* City.
* State, province, or region.
* Postal or ZIP code.
* Country.
* Telephone number where requested.
If you discover an address error, contact **[support@seese.pro](mailto:support@seese.pro)** as soon as possible.
We will make reasonable efforts to assist where possible, but an address change cannot be guaranteed once an order has entered processing or shipment.
## 6. Address Changes After Shipment
Once an order has been dispatched, we may be unable to change or redirect its delivery address.
For transaction security and fraud-prevention purposes, we may also decline requests to redirect a shipment to an address materially different from the address submitted with the original order.
Where applicable, customers may need to communicate directly with the local carrier regarding permitted delivery arrangements.
Any carrier-approved delivery modification remains subject to the carrier's rules and applicable law.
## 7. Incorrect or Incomplete Addresses
If delivery fails because the customer provided an incorrect, incomplete, inaccessible, or otherwise undeliverable address, we will review the shipment status once the carrier provides sufficient information.
Where permitted by applicable law, the customer may be responsible for additional costs caused by an address error, including reshipping or return-to-sender charges.
A refund or reshipment is not automatically issued merely because a shipment could not be delivered due to customer-provided address information.
Any remedy will depend on the circumstances, whether the shipment is recovered or returned, and applicable consumer law.
## 8. Refused or Unclaimed Shipments
Customers are responsible for accepting delivery and responding to reasonable delivery, carrier, or customs requests where necessary.
If a shipment is refused, abandoned, or remains unclaimed and is returned to the sender or fulfillment facility, we will review the shipment after its status is confirmed.
Where permitted by law, actual non-recoverable costs resulting from an unjustified refusal or failure to claim a shipment may be charged to or deducted from amounts otherwise refundable.
A refusal, failed delivery, or return-to-sender status does not by itself create an automatic entitlement to a full refund.
Mandatory consumer rights remain unaffected.
## 9. Customs, Import Processing, and Local Requirements
International shipments may be subject to customs clearance, import processing, inspections, or other requirements imposed by the destination country.
Customers may be required to provide information or cooperate with the carrier or customs authority to complete delivery.
Where taxes, duties, or other charges apply, responsibility for those amounts will be determined by what was disclosed at checkout and applicable law.
We are not responsible for delays caused solely by customs or government processing that is outside our reasonable control, subject to any mandatory rights available under applicable law.
## 10. Security Checks and Carrier Inspections
International shipments may occasionally undergo security screening or carrier inspections.
A security check does not necessarily mean that an order has been cancelled or lost.
If a carrier rejects, returns, or is unable to transport a shipment, we may investigate the shipment and, where appropriate, arrange a replacement shipment, alternative shipping route, refund, or other remedy depending on the circumstances and applicable law.
## 11. Packages Marked as Delivered
If carrier tracking indicates that a package has been delivered but you cannot locate it, please:
1. Check the delivery location and surrounding property.
2. Check with household members, reception, building management, or other persons who may have accepted the shipment.
3. Check for any delivery notice.
4. Contact the local delivery carrier where appropriate.
5. Contact us at **[support@seese.pro](mailto:support@seese.pro)** if the package still cannot be located.
We may then open an investigation with the carrier and review available tracking, delivery confirmation, delivery location information, and other relevant records.
A carrier's “Delivered” status will be considered relevant evidence of delivery, but we will review valid claims according to the circumstances and applicable law.
We do not automatically issue a replacement or refund solely upon an initial report that a package cannot be located.
## 12. Lost Shipments
A temporary delay or lack of tracking updates does not automatically mean that a shipment is lost.
A shipment will be treated as lost when the carrier confirms the loss, when available shipping evidence reasonably establishes that the shipment has been lost, or when applicable law requires us to treat it accordingly.
If a shipment is confirmed as lost while the risk of delivery legally remains with us, we will provide the remedy required by applicable law, which may include replacement or refund.
## 13. Damaged Shipments
If your order arrives with material shipping damage, contact us as soon as reasonably possible at **[support@seese.pro](mailto:support@seese.pro)**.
Please retain:
* The product.
* Original shipping packaging.
* Shipping label.
* Accessories and components.
We may request clear photographs or video showing the condition of the package and product so that we can investigate the issue with the carrier and determine the appropriate remedy.
Damage to external shipping packaging alone does not necessarily mean that the product itself is defective or damaged.
Claims involving product defects are also governed by our **Return & Refund Policy** and applicable consumer law.
## 14. Multiple Packages
Depending on the products ordered, inventory location, destination, or fulfillment arrangements, an order may be shipped in more than one package.
Packages belonging to the same order may arrive separately and may have different tracking numbers.
Receiving one package does not necessarily mean that all items in the order have already been delivered.
## 15. International Fulfillment
SEESE PRO operates an international e-commerce business and works with third-party fulfillment and logistics providers.
Orders may be fulfilled from different warehouses or countries depending on:
* Product availability.
* Customer destination.
* Inventory allocation.
* Shipping efficiency.
* Carrier availability.
* Operational requirements.
The location from which an order is shipped may therefore differ from the location of SEESE PRO's business entity.
## 16. Shipping Fees
Applicable shipping charges, if any, are displayed during checkout before the order is submitted.
Where free shipping is offered, the applicable terms will be displayed on our website or during checkout.
Optional expedited or premium shipping services, where available, may carry additional charges.
## 17. Delivery Evidence and Shipping Records
For transaction security, fraud prevention, customer support, and dispute resolution, we may retain shipping and fulfillment records including:
* Tracking numbers.
* Shipment dates.
* Carrier information.
* Shipping addresses.
* Tracking events.
* Delivery status.
* Delivery confirmation.
* Available proof of delivery.
* Customer communications relating to delivery.
Where reasonably necessary, we may provide relevant records to payment processors, PayPal, card issuers, banks, shipping carriers, insurers, regulators, courts, or other authorized parties in connection with payment disputes, chargebacks, fraud investigations, or legal claims.
## 18. Payment Disputes
If you experience a delivery problem, please contact us at **[support@seese.pro](mailto:support@seese.pro)** so that we can investigate the shipment with the relevant carrier.
Where a payment dispute, chargeback, or non-delivery claim is filed, we may provide available order, shipment, tracking, and delivery records to the relevant payment provider or financial institution.
Nothing in this section limits rights available to customers under applicable law or the applicable rules of their payment provider.
## 19. Mandatory Consumer Rights
This Policy applies to the maximum extent permitted by applicable law.
Nothing in this Shipping & Delivery Policy excludes or restricts consumer rights that cannot legally be excluded.
If mandatory consumer law applicable to your purchase conflicts with a provision of this Policy, the mandatory law will apply to the extent of that conflict.
## Contact Us
For shipping or delivery questions:
**SEESE PRO**
Operated by **YES OR NO**
United Arab Emirates
**Email:** [support@seese.pro]
Please include your order number when contacting us about an existing shipment.